H.D. Reynolds Return Policy: Shop with Confidence in Cheshire, MA!

At H.D. Reynolds, we want you to be completely satisfied with your outdoor power equipment purchase. Our straightforward return policy ensures a transparent process for customers throughout Cheshire, MA, and Berkshire County.

Standard Returns & Exchanges:

Most new, unopened items can be returned for a full refund within 30 days of delivery. To qualify, items must be in their original packaging and include their serial number or UPC.

How to Initiate a Return or Exchange:

To begin the process, please contact our team by phone at (413) 743-9512 or via email to obtain a Return Merchandise Authorization (RMA) number. This ensures a smooth and efficient return for you.

Please Note: Non-Returnable Items & Conditions:

To ensure fairness and product integrity, returns will generally not be accepted on:

• Items that have been opened or used.
• Products missing their original serial number or UPC.
• Special orders (these may be returned at H.D. Reynolds' discretion).
• Items returned more than 30 days after delivery.
• Returns made without prior notification or an RMA number.

Restocking Fee:

All accepted returns are subject to a 15% restocking fee.

Our team in Cheshire is here to answer any questions you may have about your purchase or our return policy. Your satisfaction is our priority!